FAQ

I have received a wrong item

If you receive the wrong item, please arrange for the return of the item through the Order Details page, selecting “incorrect items received” as the return reason. Please note, the item must be returned in the same condition it was received in within 7 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties.

For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item’s name and number. Our team will look into your request and back to you in 2-3 business days.
If you receive a damaged item, please arrange for the return of the item through the Order Details page, selecting “Parcel damaged on arrival” as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer’s defects warranty.
For orders made in QATAR, invoices are not included with the order. For orders outside QATAR, the invoice is a mandatory part of the order due to customs and shipping, and cannot be removed.
The search bar allows you to search by brand, keyword, Product ID or description.
Any item that is sold out will mention Out of Stock on the product page. In rare cases, a product in your cart may become out of stock as you’re in the check-out process and a notification will pop-up during the process. For out-of-stock items, keep them saved in your wish list in case they come back in stock.
Currently, gift cards aren’t available. However, we are working to add this feature so stay tuned!
HOBBY WORLD is exclusive to QATAR We currently do not ship to anywhere else in the world. But in future maybe we will add other countries
Simply browse the site, click on the desired item then click on the Add to Bag button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-lift corner on desktop. Continue shopping and once you’re ready to place your order, revisit your cart and press on Secure Checkout. Follow the simple prompts to complete the checkout process.
After placing your order, you will receive an e-mail to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second e-mail from us confirming your order. In the event of a problem, however, you will quickly be informed and your payment will not be processed. Your items will then be dispatched.
Currently, this service is not available. To change or add an item, the order has to be cancelled or another order has to be made. However, we’re working on developing this option, so stay tuned.

No, there are no additional duties or taxes for deliveries within Qatar. However, a delivery charge will be calculated automatically based on your address and shown on the checkout page. This is handled through our integration with Pass Delivery. We currently only deliver within Qatar.

No, we can currently only ship to one address per order.

Although items do come back in stock, product availability depends on the brand’s stock so we cannot identify when an item will be back on the website. To keep track, simply add the item to your wishlist and subscribe to our newsletters to stay updated. You can also check the New In section every Monday for all new additions. Items that are restocked will feature the Back in Stock tag.

This depends on the item and the brand,

We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven’t received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.
Get early access to coveted collections ahead of the official launch. Pre-ordering ensures that you will secure the item before it sells out. Once your order is placed, we will deliver it to you as soon as it’s available.
All Pre-Order items must be paid for in full at the time of placing the order.
You can pay for your Pre-Order item by debit card, credit card,

Your item will be shipped according to the expected release date,

You can check the status of your Pre-Order item and track it’s shipment on the My Orders page.
You will be sent an email

You can cancel your Pre-Order item at any time. Simply visit the My Orders section on the web site Please note that in the case of Pre-Order items the only mode of refund is to the card or account which paid in first time.

You can cancel your Pre-Order item within 7 days of receiving it. Simply visit the My Orders section on the app. Please note that in the case of Pre-Order items the only mode of refund is credit account and will be transferred to your issuing bank for Debit/Credit card
What payment methods does HOBBY WORLD accept?
This may happen for a few reasons, like the CVV number not matching your card, the card number is wrong, or that your card has insufficient funds. In these cases, you will see an instant message on your order review screen. If the error presists, please contact your bank to see if there’s an issue with your card.
This may happen for a few reasons, like the CVV number not matching your card, the card number is wrong, or that your card has insufficient funds. In these cases, you will see an instant message on your order review screen. If the error presists, please contact your bank to see if there’s an issue with your card.
Promotional codes are valid only in accordance with their terms, until the date stated, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. Some codes are also only available for a single use.
Unfortunately, you can only use one code at a time.
The currency will default to the currency of the region you are shopping from, which you can change at the top left hand side of the homepage.
No, we can currently only ship to one address per order.
I missed the delivery, how do I get the order reshipped?
For GCC countries, please get in touch with the courier to rearrange your delivery by providing them with your tracking number.

To change your delivery time, please get in touch with the Customer Care team and they will fulfil your request.

If you have not received your free gift, it means the stock has finished. Please note that gifts are only available until stock lasts.

You can cancel your order when your order status is set as Ordered, before it’s shipped. To cancel, simply visit the Order Details page through My Account, and select the Cancel button. If the payment has already been deducted from your account, you will be refunded in 7-10 working days.

If you order has already been processed and shipped, please wait for delivery then schedule a return by selected the Return Items button on the Order Delivery page.

Please get in touch with our Customer Care team and have your Order ID and the correct address ready. We will look into your request and get back to you within 4 working days.

Tracking your order is very easy, simply visit My Account on desktop. You will see the status of your order as Ordered, Shipped or Delivered. You can also visit Track My Order, available on the app menu and the footer of the website.

To check the status, please visit Track My Order or My Orders. If we were unable to reach you at the scheduled deliver time, our team will have 2 more attempts — if you miss all delivery attempts, the package will be returned to our warehouse and your order will be cancelled. You will then receive your refund within 7-10 business days.

Simply contact our Customer Care team to change your address or reschedule your delivery. However, if your order has been shipped or if you placed your you will not be able to change your address. Please note, any address changes need to be within the original country of delivery.

The shipping cost is calculated automatically at checkout based on your delivery address. We use Pass Delivery’s real-time rate system, so the fee may vary depending on your location within Qatar. The exact amount will be shown before you complete your order.

Orders are typically delivered within 1 to 2 working days anywhere in Qatar. Once your order is confirmed, you’ll receive delivery updates through our logistics partner, Pass Delivery. Delivery times may vary slightly during holidays or peak periods.

Can I return my order after purchase?

At this time, Hobby World does not offer returns on any products. We recommend reviewing product descriptions, images, and specifications carefully before placing your order.

No, we do not offer refunds for change-of-mind purchases. All sales are final once confirmed.

If your product arrives damaged or is not working as expected, please contact us within 24 hours of delivery. Include your order number and clear photos of the issue. Our team will review your case and assist based on the situation.

We do not offer product exchanges. Please make sure you select the correct model or variant before placing your order.

If there’s a problem with your delivery (e.g., missing item or wrong product), contact our support team immediately with your order details. We’ll coordinate with Pass Delivery to investigate and resolve the issue.

Once an order is placed, it cannot be changed or canceled. We do not offer returns or refunds for incorrect selections, so please double-check your order before confirming.

I want to change my phone number.

On Desktop, visit My Account then click on My Address Book. Select the address with the number you’d like to update, click Edit then press on Save once the change has been made.

On Desktop, visit My Account then click on My Address Book. Select the address you’d like to update, click Edit then press on Save once the change has been made.

Simply visit through More My Account on your desktop.

You can contact our Customer Care team via phone on the details listed below or through e-mail at info@hobbyworld.com or WhatsApp at +97455383790. The Customer Care toll-free numbers per country are:

from 9am – 5pm

Kindly send your C.V to our email and the position you need to our email info@hobbyworld.qa Or you can contact us in WhatsApp +97455383790.

You do not need an account to shop at HOBBY WORLD by checking out as a guest. However, having an account means exclusive member benefits including sales and VIP offers, new season previews and new additions updates, saving your wishlist items, saving your address and payment details for fast checkout, easy order tracking and updates and much more.

We take data protection very seriously here. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please note that it is your responsibility to keep any Website passwords or log-in codes issued to or chosen by you confidential. We do share general, non-private information with carefully selected third parties, but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team.